Member Profile
Derek Martin
| Title: | Director of CRM |
|---|---|
| Organization: | MetLife |
| Location: | Millburn, New Jersey, USA |
| Member Since: | 2006 |
| Contributions: | Judge |
| Websites: | MetLife.com Better Business Banter blog |
Derek is currently Director of CRM with MetLife where he is responsible for all customer experience, NPS, cross sales and retention for their direct to consumer business.
Before Metlife Derek was Director of Business Development and Sales with Velti, the world's leading mobile marketing company. Prior to Velti, Derek spent 7 years with American Express, where he was responsible for American Express' internal strategy and operations consulting, focused on customer engagement, sales, and retention for the global consumer telephone centers in 24 countries.
Previous to Amex Derek was Vice President of Strategic Sourcing with Broadlane and Strategy Consultant with Mitchell Madison Group.
Derek has traded coffee with Cargill in Peru and volunteered with the Peace Corps in Senegal. Derek holds his MBA from the University of Michigan and a black belt in Tae Kwon Do. Derek serves on the Membership Committee for NYPAY, and as director of strategy and social media for Thrive, a happiness incubator.